KFC: Restaurant General Manager
Job Title: Restaurant General Manager
Reference: RGMKimberleyext
Location: Kimberley, Northern Cape, South Africa
Salary: Market Related
Job Type: Permanent
Work Level: Skilled

The motive of the position is to to steer and oversee the control of all factors of the KFC eating place commercial enterprise. Through coaching, growing, motivating and tasty all in keep personnel, create a tradition to be proud of.

Through ‘beat yr ago’ mentality you’ll make sure the continuing boom and achievement of the KFC logo with the aid of using growing and speaking a leap forward approach which promises notable commercial enterprise results.

By Driving Hospitality with Heart, make sure that each patron has an notable experience & product.
Restaurant General Manager Job Functions:

People 30%
All personnel apprehend the relevance of the tradition concepts to their roles and stay and breathe the concepts on each shift
Utilize the KFC Bench Planning process, efficiently dealing with staffing degrees and recruitment making sure your eating place is staffed to most excellent always

Actively make use of recruitment structures and equipment
Rigorously comply with legislative necessities related to recruitment of personnel

Follow up with new starters making sure they’ve again all relevant ‘New Employee’ office work previous to setting out their employment with KFC SA
Proactively manipulate and oversee all new personnel thru their Induction and in keep Training Timetable
Maintain updated worker documents and schooling statistics for all personnel
Conduct and entire sturdy Performance Appraisals and IDP’s with all managers and personnel consistent with the agency tips and timescales, for you to power a excessive overall performance tradition in keep

Proactively increase crew contributors and managers, making sure a sturdy ‘skills pipeline’ is in place
Plan and facilitate ordinary Management and Team conferences consistent with KFC SA’s RGM Success Routines.
Proactively and always manipulate all in-keep Employee Relations problems, updating Area Coach and PCM, as appropriate

Track crew absence, taking movement consistent with KFC’s Code of Conduct in which appropriate.
All statutory and agency Health, Safety and Food Hygiene guidelines should be strictly adhered to always and corrective movement taken in a well timed way as necessary

All personnel to be absolutely skilled on hearthplace procedures, Health & Safety, Food Hygiene and Security/Robbery procedures
Company Security Procedures to be fastidiously accompanied for you to make sure the safety of people, premises, stock, gadget and monies always
From time to time, behavior Team Member disciplinary enquiries

Customer 20%

Create a patron centered surroundings that is attractive to KFC’s various patron base
Rigorously entire length Compliance assessment and put into effect moves to make sure decision of problems and to power steady improvement.
Manage all patron lawsuits consistent with agency policy, escalating problems to Area Manager, in which appropriate
Fully comply and cling to RGM Success

Regularly assessment Customer comments reviews, speak movement plans for execution to make sure the eating place is always accomplishing the agency standard
Robustly comply with up on any problems springing up from Health Department audits, plan to make sure corrective movement is taken in a well timed way as required

Utilize agency equipment and reviews in order that your keep always affords an great degree of patron service (e.g. prep for peak, condiment planner etc)

Sales 30%
Through splendid operational standards to patron service, always searching for to maximise the income on your eating place. Set and speak Bold Sales Goals to the crew, striving to always exceed income targets
In conjunction with the neighborhood advertising crew, talk and execute neighborhood advertising sports to optimize capability income boom
Understand your


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