The MFin Call Centre Learnership Program develops matriculants with no preceding work experience. Learners that effectively entire the application acquire a Help Desk Level two qualification.
The 12-month software incorporates study room and administrative center aspects to become aware of and recognize patron needs, turning in a first classification inbound and outbound purchaser provider and sales, in order to make bigger the profitability of the commercial enterprise and ultimate dedicated to treating clients fairly.
Applicants ought to have handed Grade 12 and need to be presently unemployed.
Applicants have to have handed Grade 12 and Mathematics / Mathematical Literacy
Applicants need to have handed an reputable 2d language.
Only SA residents aged between 18-25 are eligible to apply.
ALSO APPLY OTHER JOBS
Computer literacy – MS Office
Attention to detail
Time Management Skills
1. OPERATIONAL PRODUCTIVITY
Answer calls and contact clients telephonically
Make outbound calls to accumulate patron information
Obtain purchaser information
Handle all purchaser inquiries telephonically
Process private loans functions and documents
Explain the non-public loans utility system certainly to customers
2. CUSTOMER SERVICE DELIVERY
Identify and recognize purchaser wants to furnish excessive high-quality service
Manage and unravel patron carrier complaints
Provide clients with correct statistics on merchandise and offerings to make sure consistency
Update present client records on the records base
Follow up patron calls the place necessary
Investigate, get to the bottom of and procedure excessive volumes consumer enquiries to supply best client service
Escalate queries or complaints to gorgeous channels to make certain nice resolution
Relating and networking
Persuading and influencing
Presenting and speaking Information
Delivering effects and assembly client expectations
Following directions and procedures
Adapting and responding to change
Working with people
Coping with pressures and setbacks
Adhering to concepts and values